The following are frequently asked questions about our venue and services. If you do not find what you are seeking, please contact us at (510) 865-5322, or submit your question(s) by using our contact form.
What is the deposit for reserving a date at the Grandview Pavilion?
The deposit is 100% of the rental rate. Please keep in mind that the deposit is non-refundable.
What forms of payment do you accept?
For payment, we only accept cash, cashier’s check, Visa, Master Card, and American Express. We do not accept personal or business checks.
Do we get any time prior to our event to decorate?
Yes. You have two hours prior to your event to set up anything you need for your event. Also, keep in mind that this is also the time to have any deliveries done; such as a cake or floral arrangements.
What are your restrictions?
We want to keep the Grandview Pavilion looking great for all of our events. Therefore, we ask that you do not attach anything in any way to the walls, ceiling, or chandeliers. In most cases, freestanding items are allowed; such as flowers, balloons, and candles (restrictions may apply).
Can we bring our own food or caterer?
Unfortunately, No. Grand Catering, one of the East Bay’s most established and reputable catering companies, owns and operates The Grandview Pavilion. If you are not familiar with our company, please visit our sister website, www.cateringfood.com. The number one compliment that we receive from our clients at The Grandview Pavilion is our fabulous cuisine and our wide variety of menus. If you are concerned about tailoring a menu to your needs, we will be happy to create a custom menu for your event.
Do you allow outside beverages?
Unfortunately, No. We are very strict on our “no outside beverages” policy due to insurance reasons. The Grandview Pavilion has five different beverage packages as well as a specialty wines and champagne list. If you do not see your favorite beverage included in our menus, please let us know and we will be happy to order it for you.
What is included in our package at GVP?
Tables, chairs, set up, clean up, service personnel, the dance floor, two wireless microphones, a podium, and ample free parking are included in all events.
I am from out of the area. What is the tax where The Grandview Pavilion is located?
The tax in Alameda county is 9.75% and is applied to your total bill.
Do I need to schedule an appointment to reserve a date and place my deposit?
At The Grandview Pavilion, we realize that your time is valuable. In most cases, almost any event can be arranged by phone, e-mail or fax. We are happy to accept a credit card over the phone or you may simply mail us a check with a signed contract.
Does The Grandview Pavilion charge a cake-cutting fee?
No. Almost all services are included in the service charge. We will provide all forks, plates, napkins, cutting knives and spatulas, and handle the cake cutting at no additional cost to you.
When does GVP need my final guest count?
In most cases, your guaranteed minimum guest count is due ten days prior to your event. Your guest count may increase (not decrease) up to two days prior to your event.
When is my final balance due?
In most cases, your final balance is due 30 days prior to your event and is based on your estimated guest count at that time. If your count increases after that date, based on the increase, that balance is due two days prior to your event.
Can I have my ceremony on site?
Absolutely! Many of our guests choose to exchange vows at The Grandview Pavilion. We have two areas (one inside and one outside) where we hold our ceremonies. Please keep in mind that you must also be holding your receptions at GVP. We do not conduct ceremonies only.
Can I bring in my own chair covers or do we have to get them from you?
You are welcome to bring in your own covers. Just keep in mind that you only have two hours prior to your event to do your set up. Also, the chairs that we have at the Grandview Pavilion are custom made; therefore you may want to bring a sample of your cover beforehand to make sure that they fit our chairs properly.